Privacy & Security

Games88's Privacy Policy — Your Information Is Secure

Games88 treats your personal information with the utmost respect and care. This Privacy Policy clearly sets out what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026

1. Introduction — Why This Privacy Policy Matters

Games88 (https://games88.onl) is an online gaming platform built with Bangladeshi players in mind. This Privacy Policy explains what information we collect when you use our website or mobile app, why we collect it, and how it is used and kept secure.

This Privacy Policy applies to all Games88 services — including the website, mobile app, Live Casino, fish games, bingo, and all other gaming offerings. By using our platform, you are considered to have agreed to this Privacy Policy.

We believe your personal data is your own asset. Games88 never sells your information to unnecessary third parties and always adheres to international data protection standards.

This Privacy Policy applies to users in Bangladesh and has been prepared in accordance with international data protection regulations. For any questions, contact our support team directly.

2. What Information We Collect

Games88 only collects information that is genuinely necessary to provide our services. Collecting data beyond what is needed goes against our policy.

Information provided directly at registration:

  • Full name, username, and password
  • Mobile number and email address
  • Date of birth (for age verification)
  • Current address and country

Documents collected for KYC verification:

  • National ID (NID) or passport copy
  • Driving license (as an alternative ID document)
  • Proof of address document (utility bill or bank statement)

Automatically Collected Technical Information:

  • IP address and device type (mobile/desktop)
  • Browser type and operating system
  • Time spent on site, pages visited, and click data
  • Referral source (how you found our site)

Transaction information:

  • Deposit and withdrawal history and amounts
  • Payment method used (last 4 digits of bKash/Nagad/Rocket number)
  • Gaming history and bonus usage records
Data Type Reason for Collection Mandatory?
Name & Contact Account Creation & Communication Yes
Date of Birth Age Verification (18+) Yes
Identity Document KYC & Withdrawal Verification Yes
IP Address Security & Fraud Prevention Automatic
Cookies Service Improvement & Preference Storage Optional

3. How Collected Information Is Used

Games88 uses your information only for the specific purposes outlined below. Your data is never used for unnecessary or unrelated purposes.

  • Account Management: To create, manage, and secure your account.
  • Gaming services delivery: To deliver uninterrupted gaming services across casino, fish games, bingo, Live Casino, and all other game categories.
  • Financial Transaction Processing: To process deposits and withdrawals securely.
  • Fraud prevention: To detect and prevent suspicious activity and guard against money laundering.
  • Customer Support: To resolve your issues and process any complaints.
  • Promotional communications: To send bonus offers and updates — but only with your consent.
  • Legal Obligations: To meet applicable legal requirements and regulatory obligations.
  • Service Improvement: To analyze usage patterns and improve your platform experience.

You can opt out of promotional emails or SMS at any time — through your account settings or by contacting support directly.

4. Sharing Information with Third Parties

Games88 never sells your data. However, information may be shared in the following limited and specific circumstances:

  • Payment processors: Approved payment gateways including bKash, Nagad, and Rocket — used solely to process transactions.
  • KYC Verification Services: With approved third parties for identity verification — only the necessary documents.
  • Legal Authorities: Under a valid court order or government request pursuant to Bangladeshi or international law.
  • Game software providers: Limited technical data required to operate the games.
  • Anti-Fraud System: For fraud detection and anti-money laundering measures.

All third-party service providers are required to meet our privacy standards. They are not permitted to use your information for their own purposes.

5. Cookies & Tracking Technologies

Games88 uses a number of cookies and tracking technologies. These help improve your experience and ensure the platform runs smoothly.

Cookie Types:

  • Essential Cookies: Used to maintain login sessions and ensure platform security. The platform may not function correctly without these.
  • Preference cookies: Used to remember your language, theme, and other preferences.
  • Analytics cookies: To understand which parts of the site are most used and to improve our services.
  • Marketing cookies: To show relevant offers — only with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working properly.

6. Data Security Measures

Games88 uses industry-standard security measures to protect your privacy. Our security framework includes the following:

  • 256-Bit SSL/TLS Encryption: All data is transmitted through encrypted channels, so no one can intercept or steal your information in transit.
  • Encrypted Storage: All sensitive data stored on our servers is kept in encrypted format.
  • Two-factor authentication (2FA): Two-factor authentication (2FA) is available to add an extra layer of security to your account.
  • Regular security audits: Regular system audits are conducted by independent third-party experts.
  • Firewall & DDoS protection: Robust network security measures to prevent cyberattacks.
  • Staff Training: Only authorized staff have access to limited data, and all personnel adhere to strict confidentiality policies.

In the event of a security breach, Games88 will notify affected users as quickly as possible and take all necessary steps to address the situation.

7. Data Retention Periods

Games88 does not retain your information indefinitely. We only store data for as long as necessary:

Data Type Retention Period
Account Information For the duration the account is active + 5 years
Transaction records Minimum 7 years (legal obligation)
KYC Documents 5 years after account closure
Customer Support Chat 3 Years
Browsing logs 90 Days
Cookie Information 30 days to 1 year (depending on type)

Once the retention period expires, data is securely deleted or fully anonymized so that you can no longer be identified.

8. Your Privacy Rights

Under the Games88 Privacy Policy, you have the following rights:

1
Right to Access

To find out what information we hold about you, submit a request to our support team. Full details will be provided within 30 days.

2
Right to Rectification

You have the right to correct any information that is inaccurate or incomplete. Submit a request through your account settings or by contacting support.

3
Right to Erasure

You may request deletion of your data in certain circumstances. However, data required for legal obligations may not be eligible for removal.

4
Right to Data Portability

You can request a copy of your data in a standard, readable format (such as CSV) that can be used on other platforms.

5
Right to Object to Processing

You may object to the use of your data for marketing or analytical purposes. We will act on your request promptly.

6
Right to Withdraw Consent

You may withdraw any consent you have previously given at any time. Withdrawal does not affect the lawfulness of any processing that took place before it.

9. Privacy Protection for Minors

Games88 is strictly prohibited for anyone under 18. We do not knowingly collect personal information from minors.

  • Date of birth verification is mandatory at registration — users under 18 are not permitted to register.
  • Age is re-verified during the KYC process.
  • If a minor has accidentally created an account, it will be closed immediately upon notification and all collected data will be deleted.

If you believe your child has created an account on Games88, please contact our support team immediately.

10. Privacy Policy Changes

Games88 may update this Privacy Policy from time to time. When changes are made, we will:

  • We will update the date on this page of our website.
  • We will send notifications to your registered email for any significant changes.
  • We will display notifications when you log in to the platform.

Continued use of the platform after a policy update will be considered acceptance of the revised Privacy Policy. We recommend checking this page regularly.

11. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our data protection team:

  • Email: [email protected]
  • Live chat: Contact us directly via the chat button at the bottom right of the website.
  • Support Hours: 7 days a week, 24 hours a day

We aim to resolve all privacy-related requests within 30 days. Complex cases may take a little longer, but you will be kept informed of the progress throughout.

Your privacy is not just a policy to us — it is our responsibility. Games88 is committed to ensuring the highest level of protection for your information at all times.

Our Privacy Protection Features

Games88 has put in place the highest technical and organizational measures to keep every piece of your information secure.

Zero Data Sales Policy

Games88 never sells your personal information to third parties. Your data belongs to you — that is our core commitment and the foundation of this Privacy Policy.

Bank-grade encryption

All your data and transactions are secured with 256-bit SSL encryption — the same technology used by the world's leading banks.

Two-Factor Authentication (2FA)

Two-factor authentication is available to add an extra layer of protection to your account. Even if your password is compromised, your account will remain secure.

Regular Security Audits

Independent third-party security experts regularly audit our systems. Any vulnerabilities are identified and resolved promptly.

Full Privacy Controls

From your account settings, you can manage what information is shared, what types of communications you receive, and your cookie preferences.

24/7 Privacy Support

For any questions about our Privacy Policy or data protection, our support team is available 24/7, seven days a week.

Privacy Policy Inquiries

No, Games88 never sells your personal data to third parties. Only minimal information may be shared with approved service providers for specific, limited purposes such as payment processing and KYC verification.

After an account is closed, most data is deleted once the designated retention period expires. However, financial transaction records must be kept for a minimum of 7 years due to legal obligations. Contact our support team for more details.

Yes, but only with your consent. You can enable or disable promotional communications during registration or from your account settings. You can unsubscribe at any time.

Your KYC documents are stored on encrypted servers and can only be accessed by authorized personnel for specific purposes. Once verification is complete, document copies are securely stored and unauthorized access is strictly prohibited.

Disabling marketing and analytics cookies will not affect core platform functionality. However, disabling essential cookies required for login sessions and security may cause certain features to stop working properly.

Play with peace of mind — your data is safe!

Satisfied with the Games88 Privacy Policy? Join Games88 now and enjoy your favorite games in a fully secure environment.

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